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005 20250805131014.0
008 250805s2013||||xx |||||||||||||| ||und||
020 _a9788132113409
082 _a658.812 KUM
100 _aKumar V
245 0 _aProfitable Customer Engagement:Concepts Metrics and Strategies
260 _bSage
_aLos Angeles
_c2013
300 _a311
650 _a Customer
650 _a Engagement
650 _a Metrics
650 _aConcepts
650 _aProfitable
650 _aStrategies
690 _aBusiness management
942 _cBK
999 _c90176
_d90176