TY  - BOOK
AU  - Pratap Shikha
TI  - Service Management
SN  - 9788126158430
U1  - 658 PRA 
PY  - 2013///
CY  - New Delhi
PB  - Anmol Publications Pvt. Ltd.
KW  -  pratap shikha
KW  - service management
ER  -