TY  - BOOK
AU  - Zeithaml Valarie,..et..al.
TI  - Services Marketing
SN  - 9780070700994
U1  - 658.802 ZEI 
PY  - 2011///
CY  - New Delhi
PB  - Tata McGraw Hill Education Pvt. Ltd.
KW  - Management
ER  -