Krishina S Jaya <br/><br/>
Effective E CRM 

 - 2nd 
 - Hyderabad  ICFAI University Press  2006 
 - 176 
<br/><br/><label>ISBN: </label>8131401723 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CRM
<br/><br/><label>Dewey Class. No.: </label>658.812 KRI